Terms & Conditions
Drivers Dream Days Terms & Conditions:
Drivers Dream Days is one of the largest independent direct suppliers of quality, excellent value driving experiences in the UK. Established over 20 years we have the largest fleet (over 250) of supercars, experience vehicles and will do everything to make sure your driving experience is unforgettable.
We appreciate choosing an experience day for your family or friends is not easy, so we aim to assist you every step of the way with an array of experiences to suit any occasion and all budgets.
By dealing directly with the supplier you are saving any potential mark-ups. We hope you find our website informative and easy to use, however, if you prefer to speak to our sales operatives then our call centre is open 9.00am till 5.30pm Monday to Friday and Saturday 9.00am till 3.00pm.
You can get in touch with our friendly staff on: 01509 892260
Drivers Dream Days is committed to ensuring that all its customers enjoy driving experiences of the highest quality, which are safe, exciting and great value for money. Whether a novice driver or an experienced professional we want you to feel welcome and enjoy expert tuition from ARDs (association of racing school) instructors in the best vehicles and pleasant surroundings. We know how much our customers enjoy their driving experiences so our terms and conditions have been carefully written to ensure there are no misunderstandings, which could detract from your enjoyment. We recommend that anyone purchasing or booking their experience takes time to read the terms and conditions in full.
So that you enjoy your day, please ensure you thoroughly read the following information.
Details of each experience are available from our website or you can call our Customer Services team on 01509 892260 option 2, Monday to Friday 8.30am to 5.30pm. The information provided by Drivers Dream Days is correct at the time of print, however, the content or format of experiences may change during the year. Vouchers and are valid from between 6 and 12 months from the date of purchase unless a date-specific voucher is chosen. Please note cars and events are subject to the occasional rescheduling or cancellation and you will be advised and offered an alternative as near as possible to the original. If this should prove to be impossible, you will be offered an alternative with assistance from the customer service team, subject to payment or refund of any price difference. If alternatives have been offered and dates are available, no refunds can be offered.
These are correct at the time of going to press but the company reserves the right to increase/decrease prices at its discretion. Due to the ever-increasing costs of fuel, Drivers Dream Days reserve the right to charge the customer at the time of booking their experience an additional surcharge to cover these costs, this increase shall be no more than £5 and will not come into effect unless fuel reaches £1.60 per litre or more.
Booking Your Day
Most of Drivers Dream Days events are operated from March to November. Your event must be booked, and the event taken before the expiry date of your voucher. The booking office is open all year for bookings and we advise you to make your booking at least 8- 12 weeks before your event to avoid disappointment. Very rarely car/event changes may be made, and we reserve the right to do so. This may involve having to reschedule the cars/timing and /or location of experience, sometimes at short notice, due to availability, booking numbers, safety, technical problems or other factors beyond our control. We cannot be held liable for any personal costs incurred in any of these circumstances. You are advised not to make travel, hotel or other arrangements until your booking has been confirmed in writing. We will try to provide an experience, location or suitable alternative wherever possible. In the unlikely event that an alternative cannot or is not offered, a full refund will be available at the discretion of Drivers Dream Days. Similarly, we reserve the right to withdraw the supply of an event without notice due to unavailability or discontinuance of a product line. Once you have booked your date, we will reserve your car, instructor and circuit time. If you then choose to cancel, you will be in breach of contract and Drivers Dream Days reserve the right to retain all monies paid. (please see below Flexible Cancellation). You are advised not to make travel, hotel or other arrangements until your booking has been made in writing. Should any alterations have to then take place due to reasons beyond our control we shall not be held liable for any expenses incurred. Session lengths are approximate and vary from venue to venue and are given as a general indication only.
Refunds and Cancellations
Drivers Dream Days are happy to make refunds on unbooked experiences within 60 days of purchase, minus a 10% administration charge (this being a minimum charge of £25.00 per voucher.) After 60 days no refund will be available for any voucher. A replacement named driver can be submitted but an administration charge will be applicable.
Drivers Dream Days shall be entitled by notice to the participant to suspend the experience and the (performance of the agreement) if an event of Force Majeure shall prevent Drivers Dream Days from offering the experience.
Collision Damage Waiver
All our experiences involve some element of risk and danger and every customer is covered by our standard public liability insurance. You may wish to take out additional cover over and above that which is provided. Accordingly, you are advised to consider insurance cover for personal accidents, loss of limb and even death or indemnity cover for damage caused to any vehicles during your event before embarking on your experience. Drivers Dream Days is not responsible for any risks not specifically covered by its own insurance and on arrival at your venue for a Drivers Dream Days experience you will be asked to sign a driver’s indemnity. Without signing this indemnity, you will not be able to take part.
At Drivers Dream Days, customers are not required to have motor insurance to drive our cars because they are on a private circuit. As the cars are therefore not insured for accidental damage, should a customer cause damage to our car/s that is their fault, they will be liable to pay for the first £5,000 of the damage caused. To avoid this we offer the option to pay for an accidental damage waiver (CDW) when making the booking. This is an extra cost per participant (there is a small surcharge for premium tracks which you will be advised of when making your booking).
It is advised that participants purchase a waiver indemnity (CDW) that will be offered when you make the booking. This is at extra cost (per participant) (there is a small surcharge for premium tracks which you will be advised about when making your booking). The statement reads “Drivers Dream Days has agreed that should there be any damage whatsoever to any of the vehicles I drive today I will not have to pay the first £5,000 of damage as previously stated on the signing-in sheet for my experience. The damage waiver is void if I am found to be driving negligently/dangerously. I confirm that I am not suffering from any illness or disability whether permanent or temporary which will affect my control of the vehicles being driven or instruction being taken. I confirm I hold a valid UK/International driving licence, or I am under 18 years of age with parental/guardian consent”.
Drivers Dream Days Flexible Cancellation can only be purchased when booking your experience.
This Flexible Cancellation allows changes you wish to make to your booking up to 7 days before your event.
Within the 7-day period before your experience, the Flexible Cancellation will only be eligible for a direct consequence of one or more of the circumstances set out below: –
- Death within the immediate family
- Breakdown on route to an event
- Serious illness of the participant or immediate family
Relevant official documentation must be provided i.e. death certificate, doctor’s note and official recovery documentation.
Once purchased, Flexible Cancellation is non-refundable and is only applicable to the participant taking part in the event.
Please note: we have a no spin rule. If you spin or damage a vehicle, your experience will be terminated, and all further drives forfeit.
What if I do not take Flexible Cancellation?
If you do not take our Flexible Cancellation option and you need to change a booking, there will be no changes, cancellations, rebooks or exchanges made without an administration charge of £30.00. There can be no changes to any bookings made within 7 days of your event.
Your in-car footage will include 1x track camera and 1x in-car camera and audio.
Bonus features include GPS, speedometer and G-force. Please note from time to time technical errors can occur which are out of our control. If one or more bonus features fail, no refund will be given and under no circumstances will additional drives be given for USB/SD failure of any kind.
It is your responsibility to hand your USB/SD to each instructor in each individual car. Customers are to understand that should they fail to do this no refund will be given.
After your drive, it is your responsibility to get your USB/SD checked, you will then be asked to sign to confirm you have seen the FULL footage and both cameras are working correctly. Once you have left our venue the content of your USB/SD is your responsibility, and no refund can be sought.
When your USB/SD is checked at the end of the experience we will check that all footage is present. If we find any footage to be missing, we will offer you a partial refund (£5 per drive). No additional drives will be given for USB/SD failure. If all drives are corrupt, the USB/SD will need to be returned to issue a full refund. You have 7 working days to contact us should you have an issue but after that, no form of refund can be sought.
Please note that all USB/SD footage and photographs remain the property of Drivers Dream Days and may be used for promotional purposes online or in a published document. All USB/SD sticks remain the property of Drivers Dream Days until the experience has been completed. Footage that is deemed inappropriate will be withheld and removed from the USB/SD by Drivers Dream Days. You may be required to install additional software to play your In-Car Filming (included), support is based on using a PC running Windows or Apple Mac computer.
Personal recording devices, such as GoPros, are strictly prohibited from use in, or on, our vehicles. However, you can film and snap away as much as you like from behind the barriers.
On your Day- Arrival
Please arrive in good time for registration. We ask that you arrive at least 30 minutes before your scheduled start time so that you can receive relevant information before taking part in your event. We cannot permit anyone to participate in an experience without attending/receiving a driver briefing, this can be as a group or with your instructor behind the wheel, this will vary depending on which event you are doing. All customers must allow plenty of time for their journey. If they are late (arriving after their agreed arrival time stated in their letter) they will not be able to take part in their experience. Please remember to bring your confirmation email and photocard driving licence, if you do not possess a photocard licence you must bring your paper licence along with your passport by way of photo ID. Should you forget to bring your licence you may be charged an administration fee for us to contact the DVLA to confirm that you do hold a Full and current licence, please note that the DVLA closes at 2 pm on a Saturday and is not open on a Sunday, we cannot guarantee that the DVLA will be operational when we call and will not accept responsibility for any DVLA licence check unavailability. Directions to the event are sent out as assistance only and customers are asked to plan their journeys carefully. Drivers Dream Days is not responsible for customers getting to the venue.
Acceptable driving licences
You must be in possession of a full driving licence which allows you to drive a car on UK roads and you must have sufficient knowledge of English to understand the safety briefing and instructor directions. Apart from a UK photo ID Licence.
Session lengths and availability
Session lengths are approximate, they vary from venue to venue and are given as an indication of the time you may spend at the venue. Unless stated otherwise, you will usually be taking turns with other people and there will be waiting times involved. We provide timed itineraries as a guide only and the running order of an event may change without notice and Drivers Dream Days will not be liable.
Adverse weather conditions, Mechanical Breakdown and cancellation of your booking event.
From time to time some of our experiences may have to be cancelled or suspended due to adverse weather conditions, reasons beyond our control or very occasionally mechanical breakdown. Every effort will be made on the day for your event to continue but if this is not possible, we will make every attempt to contact you and /or offer an alternative on the day or re-book the experience at the next available date or venue. Drivers Dream Days will not be responsible for any accommodation, travel or incidental expenses incurred by customers in these cases, once you have booked your experience you are bound by the relevant supplier’s terms and conditions and these will be implemented and adhered to at all times. From time to time there may be situations that are out of our control, we cannot pay compensation, damages, expenses, costs, losses or any other amount of any description or otherwise accept responsibility for you not being able to attend your event in such circumstances which will usually include, war, terrorist activity, civil unrest, natural or nuclear disaster, bad weather and all similar circumstances, and in all such cases whether, actual or threatened.
Adult participants shorter than 148 cm (4ft 10 ins) or taller than 195cm (approx. 6ft 4 ins) and /or weighing more than 20 stone may have difficulty being accommodated. Children taking part in junior courses must be between the ages of 11 to 17 years and be a minimum height of 148 cm (4ft 10ins) tall. Children must be accompanied by a parent or guardian who must remain at the venue during the child’s period of activity. It is for the buyer to ensure both at the time of purchase and on the experience date that the participant can undertake the experience. No refund will be given. Once booked you may be liable for charges if you must cancel because the minimum requirements are not met. We hold a non-smoking rule whilst in vehicles or in any building on a Drivers Dream Days event. Alcohol is strictly forbidden from all our events. Anyone who we suspect to be under the influence of alcohol or drugs will be excluded from all activities and entitled to no refund or rebooking (this relates to actions and or smells deemed to be alcohol and or drug-related). Any participant who lacks understanding of the English Language will not be able to take part. If you have any medical condition or disability which will affect your ability to undertake the experience, or instruction to be taken, this must be disclosed on the booking form where indicated. If you are in any doubt, then please consult your doctor. To ensure the validity of any insurance cover we may in some instances ask clients over a certain age to produce a medical certificate. Please note: Apart from Guide Dogs no pets are allowed at any venue including the car parks.
We welcome spectators at all our events, children under the age of 12 are permitted (but) must be supervised at all times whilst on the site by an accompanying adult. Please note it may be possible for spectators to participate in other activities subject to availability on the day for payment of the appropriate fee. At some events there may be a 4 x 4 spectator ride around our challenging course included, pay as you go Supercars.
Problems or Queries
If you have a problem or complaint on the day, please bring it to the attention of the host or event manager/organiser at the venue as soon as possible so they have a chance to put matters right. No refunds will be given on the day. If there is a problem that cannot be resolved on the day, you will be advised about what further action to take.
Our Event Personnel are here to help you enjoy your experience – They will always try to be as polite & helpful as possible in all situations.
Drivers Dream Days has a Zero Tolerance Policy against shouting, swearing or threatening behaviour, which will not be tolerated under any circumstances.
Drivers & accompanying family/friends who are abusive or threatening towards Drivers Dream Days Personnel or Customers, risk being removed from the event resulting in their experience being terminated with no refund or rebook.
Drivers Dream Days Pictures
The pictures used in all promotional material are to illustrate experiences and are used as an indication only, particularly those that take place at more than one location. The pictures used, description of experiences, duration and availability on the website is intended to be a guide only and do not form part of any contract with them, since the equipment used, the settings in which they take place, as well as the supplier/venue, may vary from time to time and are subject to change without notice to us the supplier. Drivers Dream Days reserves the right to make amendments and changes to their experiences without notice and will not be liable for doing so
The text, illustrations and pictures used in all Drivers Dream Days promotional collateral are protected by copyright and must not be copied in whole or in part without the express permission of Drivers Dream Days.
Authorisation of Contracts and Company Payments
Authorisation of contracts and payments can only be made by the CEO/MD or a person named as a senior manager. Senior managers have the authority to limit payment of up to £100 only.
Contractual Agreement and Terms and Conditions can only be signed by a Director of the forenamed company – Drivers Dream Days.
Any/all contracts signed by individual/individuals will not be honoured by Drivers Dream Days and its subsidiary companies if not signed and printed by a director.
Data Protection Act of 1998
Drivers Dream Days complies with each of the eight principles of the Data Protection Act 1998. Those principles require that data is – fairly and lawfully processed for limited purposes, adequate, relevant and not excessive, Accurate, Not kept longer than necessary, processed in accordance with the data subject’s rights, Secure and Not transferred outside of the EU without adequate protection.
All details supplied by clients or recipients of gifts remain confidential to the company. Under no circumstances will any information be supplied to third parties without our clients and or recipient’s specific authorities in writing, except where there is an emergency involving the statutory authorities.
All the above terms and conditions apply as a condition of using any voucher, whether the voucher holder is the original purchaser or not.
The above terms and conditions are to be interpreted in accordance with the Laws of England and Wales and the statutory rights afforded thereunder and subject to thereto shall form the basis of the contract between the company and its corporate or individual client.